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Our endeavor is to give you the best online shopping experience with every click. In case you are not satisfied with our products or services following are the clauses of the policy on returns: return policies are customer-oriented and aimed at making you fully satisfied with your shopping experience. Please see the details of our returns and refunds policy below. In case you still have a question, do not hesitate to reach out to us at any point. We will do our best to help you!
We travel all around to find unique styles we hope you'll love, but we know that finding just the right fit for you can sometimes be tough. That's why we offer easy exchanges. If you're not 100% dazzled by the size you ordered —please send it back within 3 working days, and we'll take care of the rest. Sizes can be exchanged. We aim to help you get the best products suited to your needs, hence all our products come with some extra margin.
Due to the time and investment that goes into custom made products, we are unable to solicit returns for “ Made to Order” / customized products unless they are faulty or have a genuine manufacturing defect.
All exchanges are not guaranteed and will depend on the availability of the products. For any such query or intimation please share a written request via email to firstname.lastname@example.org with your Order Number and reason for exchange. Exchanges will be done in the following case:
In case the above conditions are not met, your request may not qualify for exchange
Due to the time and investment that goes into custom made products, we are unable to accept exchange or return for customized products in any condition whatsoever may be.
Only in case your package lost in transit and hasn’t reached to you, you are eligible for refund/ reorder. Goods sold are only eligible for an exchange or store credit for future purchases provided the product meets all the terms and conditions of exchange. We are only able to credit your account for future purchases with us.
Customs duties, taxes, shipping charges are non-refundable and are non-eligible for store credit. We do not offer any damage claims on shipping, transit issues, delivery period or any other conditions outside our control.
Due to the amount of investment that goes in both in terms of time and money, we do not accept any cancellation. Orders can only be canceled within 24 hours of order placement.
We are not liable for any defects during transit. We are not liable for keeping similar of different sizes products in our inventory, so you may not get an exchange that you are looking for, in this case, we will help you exchange with another product or gain credits for future purchases. We are also not liable for any loss caused due to delay in delivery of the product especially if we are uninformed of your event date. We are not liable for any delay on part of logistics. The decision to accept returns, provide refund credits, or alternate products is at the sole discretion of the company, DVibgyor Lifestyle Ventures LLP, in all cases. The company holds no liability to return, exchange or refund products meet the requirements of the initial purchase made by the customer. Please read the terms and conditions for further details.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.